Support and data requests
Need help with a group, an incorrect result, harmful content or your personal information? You can ask for help without having an account.
Operator: Adrian-Nesta Nelson. Updated 12 October 2026.
What to include
Tell us what happened and include the relevant leaderboard address or result identifier if you have it. For a privacy request, describe the information or change you need. Do not send passwords, security codes, payment information or identity documents unless we have explained why proportionate verification is needed.
Account deletion and ownership
Deleting your sign-in account and erasing every group record are different actions. Account-data cleanup can remove linked profile information while retaining de-identified group results. If a deleted account owned a group, support must verify an appropriate successor before transferring ownership. Recreating an account with the same email does not give it the old account’s access.
Safety concerns and reviews
Report unlawful content, harassment or exposed private information. Parents and carers can contact us about a child’s information. You may also ask us to review a moderation decision. We are not an emergency service; contact emergency services when someone is in immediate danger.